Medium severity Hardware Code: 6000 Canon

Canon support code 6000 (paper feed error)

Support code 6000 on Canon PIXMA models is a paper-feed/lifting-plate error — the printer can't pick up paper correctly, often due to debris, a foreign object, or paper loaded wrong.

Symptoms

  • "Support code 6000"
  • Printer won't feed paper
  • Stops at startup or first page

Likely causes

  • Foreign object or scrap in the feed path
  • Paper loaded incorrectly / overfilled
  • Debris on the feed rollers or lifting plate
  • Transport/packing not removed

How to fix it — step by step

Work through these in order; most people are fixed by the first two or three.

Power off and check the feed path

Turn the printer off and remove any paper, scraps or foreign objects from the rear and cassette feed areas.

Reload paper correctly

Fan the stack, don't overfill, and set the guides snug. Load into the correct tray for your model.

Clean the feed rollers

Wipe the feed rollers with a lightly damp lint-free cloth; some models have a roller-cleaning routine in the menu.

Power-cycle

Turn off and on after clearing the path to reset the error.

Still not fixed? For hardware faults still under warranty, contact the manufacturer's official support. This is an independent guide — always confirm steps for your exact model in its manual.

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