Low severity Hardware Code: 1300 Canon

Canon support code 1300 (paper jam)

Support code 1300 is a paper jam in a Canon PIXMA — paper is stuck in the output or feed path. Remove it slowly and check for scraps.

Symptoms

  • "Support code 1300"
  • Sheet stuck in output/rear
  • Print halts mid-page

Likely causes

  • Jammed/curled paper
  • Torn scrap in the path
  • Overloaded tray
  • Foreign object

How to fix it — step by step

Work through these in order; most people are fixed by the first two or three.

Pull the jam slowly

Switch off, then remove the paper steadily from the output side; if it won't budge, check the rear door/feed.

Look for torn pieces

Inspect the rear unit and feed path for small scraps and remove them.

Reload correctly

Fan the stack, don't overfill, and set the guides snug. Use flat, dry paper.

Power-cycle

Turn off and on to clear the message once the path is clear.

Still not fixed? For hardware faults still under warranty, contact the manufacturer's official support. This is an independent guide — always confirm steps for your exact model in its manual.

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