Epson printer — frequently asked questions

After filling each tank to the upper line, run the guided initial ink charging from the printer panel or Epson Smart Panel. It takes several minutes and primes the printhead — don't turn the printer off during charging.

0x97 is an internal hardware error (often the main board). Try a hard reset: power off, unplug 5–10 minutes, then restart. If it returns, the printer usually needs professional repair or replacement.

The waste-ink pads are full. Have them replaced at a service center for a lasting fix; Epson's official Ink Pad Reset Utility can clear the counter temporarily, but the pads still need replacing to prevent leaks.

Run a nozzle check and head cleaning — Heat-Free printheads can clog if unused for long periods. Confirm tanks aren't low and the transport lock is in the unlocked (printing) position.

Almost always a communication issue, not a hardware fault. Power-cycle the printer, router and computer; make sure both devices are on the same Wi-Fi; clear the print queue; and uncheck "Use Printer Offline" in the print queue. If it keeps happening, reserve a static IP for the printer in your router.

Download the full driver/software package for your exact model number and your operating system (e.g. Windows 11 64-bit or your macOS version) from the manufacturer's official support site. Avoid generic or older drivers — match the model and OS precisely.

On inkjets, run a nozzle check and one or two head cleanings (clogged nozzles are the top cause). Confirm cartridges aren't empty and tape is removed. On lasers, make sure you peeled the protective strip off new toner. Also set the driver paper-type to match your paper.

Update when you hit a bug, add a new OS, or the manufacturer flags a security fix. Many printers update automatically over Wi-Fi. Always get firmware from the official site or the brand's app, and don't power off mid-update.

Often yes, and it can save money, but a firmware update may reject some third-party chips and quality varies. If a cartridge isn't recognized, reseat it, clean the contacts, and confirm it's rated for your printer's current firmware. A genuine cartridge is the quickest way to confirm the slot itself works.

No. PrinterSupport.io is an independent help resource for users in the USA and Canada. We are not affiliated with any printer manufacturer. All brand and product names are trademarks of their respective owners — always confirm drivers, firmware and specs on the manufacturer's official website.