Buying Advice

Are third-party (compatible) ink and toner safe to use?

Compatible cartridges can save real money, but there are trade-offs and a few gotchas. Here's a balanced look.

Updated February 2024

The upside

Third-party and remanufactured cartridges often cost a fraction of genuine ones. For everyday documents, many work perfectly well and won't harm your printer.

The trade-offs

  • Quality and consistency vary by seller — stick to reputable brands with good reviews.
  • Color accuracy and longevity can be lower than genuine ink for photos.
  • A firmware update may reject some third-party chips, showing a "cartridge problem" message.

If a compatible cartridge isn't recognized

  1. Reseat it and remove any tape on the contacts.
  2. Wipe the chip contacts with a dry lint-free cloth.
  3. Confirm it's advertised for your printer's current firmware.
  4. Fit a genuine cartridge briefly to confirm the slot itself works.

Does it void the warranty?

In the US, a manufacturer generally can't void your whole warranty just because you used third-party ink, unless they can show that ink caused the specific damage. Still, for a printer under warranty with a fault, using genuine supplies avoids any dispute.

Still stuck with your printer?

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