Privacy Policy

Who we are

PrinterSupport.io ("we", "us", "our") is an independent informational website that publishes printer setup guides, error-code fixes, specifications and comparisons for users in the USA & Canada. We are not affiliated with any printer manufacturer, and we do not sell printers, ink, toner or warranties.

Information we collect

We keep data collection to a minimum. We do not ask you to register a printer, and we do not collect printer serial numbers. The information involved is:

• Analytics data — pages visited, approximate location (country/region), browser and device type, and referring page, collected through our privacy-focused analytics (Matomo).
• Contact messages — if you use our contact form, it opens your own email app; we only receive what you choose to send us by email.
• Server logs — standard web-server logs (IP address, timestamp, requested page) kept for security and troubleshooting.

Cookies & analytics

We use a small number of cookies for analytics and basic site functionality. Our analytics are configured to respect your privacy and we do not sell your data. You can block or delete cookies in your browser settings; the site will still work.

Advertising & external links

We may display promotional links to our own or partner websites, and our guides may link to manufacturers' official sites. We are not responsible for the content or privacy practices of external websites — please review their policies separately.

How we use information

We use the limited information above to understand which guides are helpful, improve the site, fix problems, and keep the site secure. We do not use it to build advertising profiles about you.

Data security

We take reasonable measures to protect the site and any information it handles. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Children's privacy

This site is intended for a general audience and is not directed at children under 13. We do not knowingly collect personal information from children.

Your choices

You can browse the site without providing any personal information, opt out of analytics by using your browser's tracking-protection or do-not-track settings, and contact us at support@printersupport.io with any privacy question or request.

Changes to this policy

We may update this policy from time to time. Changes take effect when posted here, with the date below updated accordingly.

Disclaimer reminder: All brand names and trademarks are the property of their respective owners. PrinterSupport.io is an independent resource and is not affiliated with any manufacturer.