Primera PrintHub Download and Setup Guide
Ink levels, alignment and maintenance for Primera label printers
Representative photo — fsse8info CC BY-SA 2.0
PrintHub is the utility that comes with Primera's colour label printers. It shows ink levels, runs print head cleaning and alignment, sets the label cost calculations, adjusts the sensor for the label stock and reports errors. It is model specific, so you download the build for your printer from that model's page on primera.com rather than from one general link. Two limits to note: the LX4000 uses a different, larger version, and there is no Windows ARM build, which rules out ARM-based Windows laptops.
Version and licence: Free, and downloaded per model from primera.com. The Windows version is 2.3.1 at about 14.1 MB for most models, while the LX4000 uses version 2.5.2 at about 28.5 MB. macOS builds are published per model. There is no Windows ARM support, so it will not run natively on an ARM-based Windows machine. About 14.1 MB, or 28.5 MB for the LX4000 version.
Download Primera PrintHub
What it does
- Ink level display for each cartridge
- Print head cleaning and alignment routines
- Label sensor calibration for gap, black mark and continuous stock
- Cost per label calculation
- Print counter and usage statistics
- Firmware updates for the printer
- Error reporting with guidance
How to install it
Step 1
Open the download page for your specific Primera model, for example the LX500 downloads page.
Step 2
Download the PrintHub version listed for that model, since versions differ between models.
Step 3
Install the printer driver from the same page first if you have not already.
Step 4
Run the PrintHub installer as an administrator on Windows, or open the disk image on macOS.
Step 5
Connect the printer by USB and switch it on.
Step 6
Open PrintHub and confirm it shows the printer with ink levels, which proves communication is working.
Step 7
Run the label sensor calibration for the stock you have loaded, then print an alignment page.
Step 8
Set the cost per label figures if you want cost tracking.
Which printers it supports
Primera colour label printers including the LX500, LX600, LX610, LX910 and LX4000, plus related disc publishers that use the same utility.
When Primera PrintHub will not work
There is no Windows ARM build, so an ARM-based Windows machine cannot run it natively. Use an x64 machine, or a Mac with the macOS build for your model.
PrintHub is model specific and the LX4000 uses a different version from the rest. Download it from your own model's page on primera.com rather than reusing an installer from another machine.
Run the label sensor calibration for your stock type, gap, black mark or continuous, and then the alignment routine. Getting the sensor type wrong is the most common cause of misplaced printing.
PrintHub needs a working USB connection to read the cartridges. Connect directly rather than through a hub, and reinstall the driver if Windows shows the device with a warning.
Run print head cleaning from PrintHub, then the alignment routine. If banding persists after two cleaning cycles, the cartridge or the head may be failing, and further cleaning only wastes ink.
Printers that use Primera PrintHub
Frequently asked questions
Where do I download PrintHub?
From your own model's download page on primera.com. Versions differ by model, so a generic installer is not offered.
Does it run on ARM Windows?
No. There is no Windows ARM build.
Do I need it?
Yes for anything beyond basic printing. Ink levels, alignment and label sensor calibration all live here.
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