Independent printer help · US · Canada · UK · Australia

Your printer stopped. Here is the fix.

Type the error code on the screen, your printer model, or the problem in your own words. We cover 992 printer models, 192 error codes and every official driver and app download, for HP, Canon, Epson, Brother and 26 more brands.

Try: E31200Unable to Print 501688
166+Step-by-step guides
992Printer model pages
109Official downloads
7Countries covered
Home office desk with a white printer beside an iMac

Fix the problem you have right now

The six issues that bring most people here, with fixes that work on Windows 11, macOS, iPhone and Android.

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Browse by brand

Official support links, apps, setup steps, model families and the error codes each brand is known for.

All 26 brands
HP115 models · 48 guides Canon129 models · 33 guides Epson186 models · 38 guides Brother139 models · 33 guides Lexmark37 models · 4 guides Xerox39 models · 4 guides Kyocera36 models · 3 guides Ricoh28 models · 1 guides Samsung32 models · 4 guides Dell26 models · 1 guides Konica Minolta19 models · 1 guides Sharp20 models · 1 guides

Most searched error codes

Each page explains what the code means, what causes it, and the repair steps in order, ending with an honest note on when the printer is not worth fixing.

Error code index
E3HP error E3 (carriage jam on DeskJet and ENVY)Hp · Hardware 1200Canon support code 1200 (cover is open)Canon · Hardware Unable to Print 50Brother 'Unable to Print 50' and 'Unable to Clean 50': purge unit faultBrother · Hardware 1688Canon support code 1688 (ink has run out)Canon · Consumables 016-781Xerox error 016-781 - SMTP server connection failedXerox · Connectivity Non-HP chip detectedHP 'Non-HP chip detected' error (dynamic security)Hp · Consumables 1660Canon support code 1660 (ink tank not installed)Canon · Consumables 0xc18a0201HP error 0xc18a0201 (ink system failure on Photosmart)Hp · Hardware

Popular printer models

Setup, Wi-Fi, the right cartridges, official drivers and the faults owners report most, for current and older models sold in the US, Canada, UK and Australia.

All models
Primera · Bravo disc publishers

Primera Bravo 4202

Studios and organisations still producing printed discs in volume

2017 Current
Ricoh · IM A4 mono MFP

Ricoh IM 350

Branch offices wanting copier-class workflow on a desktop mono MFP

2020 Current

Official printer software and drivers

Every download links to the manufacturer or an official app store. No mirrors, no bundled extras.

All software
Toshiba Universal Printer 2 driverOne Windows driver for a Toshiba e-STUDIO fleet
Windows
ZebraDesigner 3Zebra's label design software, free in the Essentials edition
Windows
HP Smart (the HP app)HP's official setup, printing, scanning and ink app for home and small-office printers
Windows · macOS · iOS · Android
DYMO ConnectDYMO's current label software for desktop and mobile
Windows · macOS · iOS · Android
Pantum Printer DriversWindows and macOS drivers for Pantum laser printers
Windows · macOS
BarTender UltraLite for PrimeraLabel design software bundled with Primera printers, unlocked by a coupon code
Windows
Remote support

How a remote fix works

No waiting for a technician, no carrying the printer to a shop. Most sessions finish in under 30 minutes.

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Tell us what is on the screen

The error code, your printer model and your computer or phone. You can attach a photo of the panel.

Start a secure screen-share

We connect with a one-time code you approve. You watch every step and can end the session at any time.

Print a test page

Drivers, Wi-Fi, firmware, scanning and phone printing are set up properly, and you get a written summary.

Latest guides and updates

New model pages, refreshed fixes for the current Windows 11 and macOS releases, and 2026 buying advice.

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From the community

Members ask questions, answer each other and publish the fixes that worked on their own printers. Free to join, no password needed.

Visit the community

Be the first to ask a question or share a printer fix.

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Help where you are

Retailers, ISP router quirks, official support channels and repair options differ by country. Pick yours.

US
United StatesBest Buy, Staples, Geek Squad, Xfinity and Spectrum routers
CA
CanadaStaples Canada, Best Buy, Rogers, Bell and Telus routers
UK
United KingdomCurrys, Argos, BT, Sky and Virgin Media routers
AU
AustraliaOfficeworks, JB Hi-Fi, Telstra and Optus modems
IE
IrelandHarvey Norman, Currys IE, Eir and Virgin Media
NZ
New ZealandNoel Leeming, PB Tech, Spark and One NZ
IN
IndiaCroma, Flipkart, Jio and Airtel routers, service centres

Questions people ask before they call us

Full FAQ
Why does my printer say it is offline when it is turned on?

Almost always a communication issue, not a hardware fault. Your computer is checking the wrong address or port, the printer changed IP address after a router restart, or it fell asleep and dropped off Wi-Fi. Clear the Use Printer Offline setting, restart the printer and router, and reserve a fixed IP address for the printer in your router.

How do I find the right driver for my printer?

Get it only from the manufacturer's own support site: search your exact model number and pick your operating system. Windows 11 and macOS can often print without a vendor driver at all, using their built-in IPP or AirPrint support. Avoid third-party driver download sites.

My printer prints blank pages. What should I check first?

On an inkjet, remove any protective tape, check the ink levels, then run a nozzle check and a cleaning cycle. On a laser, remove the toner cartridge and pull off any shipping seal. If a new cartridge still prints blank, reseat it and run the printer's cleaning or calibration routine.

How often should I update my printer's firmware?

Install updates that fix security or connection problems, usually a few times a year. If you use third-party cartridges on an HP printer, read the update notes first, because some firmware releases have stopped non-HP cartridges from working. Never switch the printer off during an update.

Can I use third-party or refilled ink and toner?

Usually yes. In the US, using third-party supplies does not by itself void the warranty, although damage they cause may not be covered. Some printers show warnings or block non-genuine chips after firmware updates. Buy from reputable sellers and keep the old cartridge until the new one prints well.

Is this an official manufacturer support site?

No. PrinterSupport.io is independent and is not affiliated with HP, Canon, Epson, Brother or any other manufacturer. Our free guides link to each manufacturer's official support site, and we never publish support phone numbers that are not the manufacturer's own.

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