HP OfficeJet Pro 9015e: Setup, Drivers, Ink and Common Problems

Is the HP OfficeJet Pro 9015e right for you?

The OfficeJet Pro 9015e is the HP+ successor to the 9015 and probably the single most-searched HP printer of the 2020s. It keeps the fast engine, single-pass duplex ADF and 250-sheet tray while adding HP+ activation, which locks it to Original HP 962 ink and needs a permanent internet connection. Owners get an extended warranty and Instant Ink trial in return, but should expect the same fixed-printhead lifespan and 0x61 error codes as the non-e model.

Best for: Home offices that want HP's most popular all-rounder with Instant Ink

Setting up the HP OfficeJet Pro 9015e

Setup requires HP Smart and an HP account; decide on HP+ before starting because the choice is permanent. Ethernet or either Wi-Fi band will do, but the printer must stay online. When a 0x6100004a code appears, clear the carriage path and reseat the cartridges before assuming the printhead has failed, and keep the printer powered between jobs so servicing runs.

1. Unbox and prepare. Remove every piece of shipping tape and packing material, install the ink cartridges, and load paper in the tray.
2. Join your Wi-Fi. Keep the printer close to the router for setup. Most printers only connect to the 2.4GHz band, so if your router broadcasts one merged network name you may need to split the bands temporarily. See our Wi-Fi guide if it will not join.
3. Install the setup app. Use HP's official app rather than a driver you found on a search result — third-party driver sites are the most common source of printer malware.
4. Add the printer. On Windows 11: Settings › Bluetooth & devices › Printers & scanners › Add device. On macOS: System Settings › Printers & Scanners › Add Printer.
5. Print a test page and run a scan if this is an all-in-one, so you find any problem now rather than when you are in a hurry.

Ink, toner and supplies

The HP OfficeJet Pro 9015e uses the following consumables. Match the number exactly when you buy: the same printer family often uses several different cartridge numbers by region.

• HP 962 Black
• HP 962 Cyan
• HP 962 Magenta
• HP 962 Yellow
• HP 962XL high-yield
• HP 963 (UK/EU)

High-yield (XL) versions almost always cost less per page if you print regularly. On third-party ink and toner, read our honest assessment first, and note that some manufacturers push firmware that rejects non-original chips.

Full specifications