HP OfficeJet Pro 9020: Setup, Drivers, Ink and Common Problems

Is the HP OfficeJet Pro 9020 right for you?

The OfficeJet Pro 9020 is the twin-tray big brother of the 9010, aimed at small offices that want letterhead in one tray and plain paper in the other. It is slightly faster and rated for higher monthly volume, and because it launched before HP+ it tolerates compatible HP 962 cartridges. The second tray adds a jam location that catches people out, and the printhead remains the part that determines the printer's lifespan.

Best for: Small offices needing two paper trays without HP+

Setting up the HP OfficeJet Pro 9020

Assign paper types to each tray under Setup, Tray and Paper Management so the driver picks the right one automatically. Use Ethernet or HP Smart over either Wi-Fi band. For tray 2 jams, pull the lower tray fully out and check the rollers behind it rather than just the tray itself.

1. Unbox and prepare. Remove every piece of shipping tape and packing material, install the ink cartridges, and load paper in the tray.
2. Join your Wi-Fi. Keep the printer close to the router for setup. Most printers only connect to the 2.4GHz band, so if your router broadcasts one merged network name you may need to split the bands temporarily. See our Wi-Fi guide if it will not join.
3. Install the setup app. Use HP's official app rather than a driver you found on a search result — third-party driver sites are the most common source of printer malware.
4. Add the printer. On Windows 11: Settings › Bluetooth & devices › Printers & scanners › Add device. On macOS: System Settings › Printers & Scanners › Add Printer.
5. Print a test page and run a scan if this is an all-in-one, so you find any problem now rather than when you are in a hurry.

Ink, toner and supplies

The HP OfficeJet Pro 9020 uses the following consumables. Match the number exactly when you buy: the same printer family often uses several different cartridge numbers by region.

• HP 962 Black
• HP 962 Cyan
• HP 962 Magenta
• HP 962 Yellow
• HP 962XL high-yield
• HP 963 (UK/EU)

High-yield (XL) versions almost always cost less per page if you print regularly. On third-party ink and toner, read our honest assessment first, and note that some manufacturers push firmware that rejects non-original chips.

Full specifications